Scheduling Specialist II

JOB DESCRIPTION:

Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.

The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member.  Each role plays a critical part in ensuring our patients receive timely and efficient care.  Below are the details to help you understand the difference between these positions.

Scheduling Specialist

Responsibilities:

• Work to schedule radiology appointments for patients.
• Communicate with patients via phone, email, and other virtual communication methods to coordinate appointment times.
• Ensure accuracy in scheduling to optimize the radiology departments workflow.
• Provide patients with necessary pre-appointment instructions and answer any scheduling questions.

Arrival team Member

Responsibilities:

• Work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments.
• Verify patient information, complete check in procedures and ensure patients are ready for their appointments.
• Assist patients with any questions or concerns they may have upon arrival.
• Assist some patients with changing procedures for their appointment.
• Enter orders for Mammography and Xray patients and some scheduling of these procedures.

EDUCATION:

Must possess a high school diploma or equivalent.

EXPERIENCE:

At least six months of experience as a Scheduling Specialist I.