Radiology Scheduling Specialist

JOB DESCRIPTION:

Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.

The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member.  Each role plays a critical part in ensuring our patients receive timely and efficient care.  This position preforms the responsibilities of Onsite Arrival Team Member, below are the details to help you understand the position:

Onsite Arrival team Member

Responsibilities:

• Work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments.
• Verify patient information, complete check in procedures and ensure patients are ready for their appointments.
• Assist patients with any questions or concerns they may have upon arrival.
• Assist some patients with changing procedures for their appointment.
• Enter orders for Mammography and Xray patients and some scheduling of these procedures.

EDUCATION:

Must possess a high school diploma or equivalent.

EXPERIENCE:

At least six months of experience as a Scheduling Specialist I.