Operations Support Specialist - Medical Group

This OSS position will work with the Clinical Operations Coordinator in coordinating project activities, evaluating data, and creating project tools and resources to support operational stakeholders in Ambulatory clinics. Assists in research and fact-finding to develop, configure or modify systems supporting optimized patient access, scheduling, and referral workflows.

JOB DESCRIPTION:

The Operations Support Specialist (OSS) is a lead position and an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors. The OSS acts as the lead by assisting the Practice Supervisor in coordinating work activities, resolving problems, training, orientation, and contributes to performance evaluations of the support staff. Makes suggestions and participates in process improvements in support of achieving the established Medical Group performance expectations.                                                                                                                                                                                                                                                                     

This position functions as part of the site-based leadership team in support of, and responsible for all clinic operations.
 

EDUCATION:

Associates Degree in Business or related field is preferred or equivalent combination of education and experience is necessary.

EXPERIENCE:

Minimum of one year of experience in a relevant healthcare setting.