Supply Chain Customer Service Coordinator

Job Description:

The Customer Service Coordinator – Supply Chain provides comprehensive support across all Supply Chain departments and serves as the primary point of contact for supply chain-related issues, urgent needs, coordination efforts, and general inquiries. This role is based at the Main Campus and plays a critical part in ensuring smooth and efficient operations.

Key Responsibilities:

• Staff the Main Campus customer service desk
• Answer incoming calls and process supply orders
• Manage all external shipments and provide pricing information
• Coordinate and monitor external courier activities, including task assignment and direction
• Collaborate with internal departments to resolve supply-related issues
• Track and triage issues to ensure timely and satisfactory resolution
• Identify and communicate recurring issues to support systemic improvements
• Perform administrative functions to support efficient supply chain operations
• Direct staff to address immediate or emergent needs as required

Education:

• Associate’s degree or equivalent business experience required.

Experience, Skills, Knowledge:

• Minimum of 5 years of customer service experience preferred
• Prior experience in an office environment demonstrating advanced administrative support skills
• Familiarity with inventory management and basic purchasing (buyer) functions
• Proficiency with UPS WorldShip, FedEx Ship Manager, Premier Connect, Microsoft Outlook, Word, and Excel
• Excellent verbal and written communication skills, including grammar, spelling, punctuation, and editing
• Basic math competency
• Strong organizational skills with the ability to prioritize multiple tasks and manage frequent interruptions
• Customer service orientation with effective listening and interpersonal skills
• Proficiency in Microsoft Windows applications
• Keyboarding speed of 50+ WPM
• Ability to operate standard office equipment (fax machines, calculators, copiers)