Patient Access Specialist
- Job Ref:
- R0070445
- Category:
- Administration
- Employment Type:
- Full-Time
- Health Care Partner:
- The University of Vermont Medical Center
- Location:
- 111 Colchester Ave, Burlington, VT 05401
- Department:
- Patient Access Center
- Job Type:
- Regular
- Primary Shift:
- Day
- Hours:
- 8:00 AM - 5:00 PM
- Hours per Week:
- 40
- Weekend Needs:
- None
- Pay Rate:
- $21.20 - $30.90 per hour
Job Details
This is a bargaining union position.
The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome
EDUCATION:
High School diploma or GED
EXPERIENCE:
Demonstrated customer service in a medical, fast-paced retail or other business environment. Call center experience preferred
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