Full-Time IT Support Center - Associate
- Job Ref:
- R0078694
- Category:
- Information Technology
- Employment Type:
- Full-Time
- Health Care Partner:
- The University of Vermont Medical Center
- Location:
- 40 IDX Dr, South Burlington, VT 05403
- Department:
- IT Support Center Tier 1
- Job Type:
- Regular
- Primary Shift:
- Night-10hr
- Hours:
- -
- Hours per Week:
- 40
- Weekend Needs:
- As Scheduled
- Pay Rate:
- $24.45 - $36.69 per hour
Job Details
JOB DESCRIPTION:
This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. Responsibilities include software/hardware support, a general understanding of all Information Technology supported applications, a more in-depth understanding of the general desktop tools, the ability to troubleshoot a wide variety of problems, the use of remote troubleshooting tools, the accurate logging of all support requests, incident escalation, and coordination of services with other Information Technology staff. Individuals provide front line support for a large number of applications in a complex technological environment.
EDUCATION:
Associate's degree or equivalent experience.
EXPERIENCE:
1-2 years’ experience with working within the IT field, help desk, and/or customer service.
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